My product is not working normally – what do I do?
In many cases a simple call to tech-support can solve the problem. A return may not be necessary in many cases if there is a simple fix available.
Or, you may choose to follow our normal returns process download the RMA form and complete
Is there a restocking fee?
We do not accept products without prior agreement and products that have had the original packaging opened in most cases.
In some special cases we may at our discretion accept a return of such an item, subject to a minimum fee of $35.00 AUD or 15% of the invoice value, whichever is greater.
Please the T&C’s in our returns policy for full detail.
My item was dead or faulty on arrival – what do I do?
Depending on the product, it can be faster to troubleshoot for potential non-fault technical issues with tech-support before starting a returns process.
If your item arrived faulty on first use, you must let us know as soon as possible (ideally within 24 hours of delivery) to ensure we can get you the best outcome. Complete a RMA Form and email. You must include photos of the device and packaging when completing the form and emailing to PMC Technology returns@technologynet.com.au
How long do returns take?
Typically returns take 10 to 20 working days, depending on complexity. An email update notification will be sent once goods have been received and inspected.
Who pays for shipping to return an item?
The purchaser will be required to cover the shipping costs to return the product to our processing centre unless otherwise agreed.
Please complete the form below
We will endeavour to get back to you regarding whether
your request has been approved or declined within two working days.
You will be given an RMA number if it has been approved, and you can then send the goods back to PMC at
PMC Technology
Service Engineer
c/- 23 Camp Road,
Anglesea, Victoria,
Australia 3230
Please Note: the ‘Explain Fault or Issue’ section must contain as much information as possible with images attached
otherwise your RMA may be declined and will delay your return request.